Return & Refund Policy

Last Updated: October 12, 2026

At Lovora Custom, we take pride in creating high-quality custom packaging tailored to your brand. Each order is carefully produced according to your selected specifications, and we are committed to ensuring that you receive products that meet our quality standards.

Because most of our products are made to order, our return and refund policy differs from that of standard retail products. Please review the following terms before placing your order.

1. Custom-Made Products

Most products sold by Lovora Custom are personalized or made to order, including custom bags, pouches, ribbons, and other branded packaging products.

As these items are produced specifically for your order, we generally do not accept returns or exchanges for non-defective custom-made products, including situations involving:

• Changes of mind after production has started.

• Incorrect sizes, colors, quantities, or other specifications selected by the customer.

• Spelling mistakes, incorrect logos, or artwork submitted and approved by the customer.

• Personal preferences or products that are no longer needed.

We strongly recommend reviewing all customization details carefully before confirming your order.

This policy does not affect any statutory consumer rights that cannot legally be excluded.

2. Damaged, Defective, or Incorrect Products

We carefully inspect our products before shipment. However, if your order arrives damaged, defective, or different from the confirmed specifications due to an error on our part, we are happy to help.

Please contact us within 30 days of receiving your order and provide:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the affected products.

• Photos of the packaging, if the items arrived damaged during shipping.

• The quantity of affected items, if applicable.

Once we have reviewed your request and confirmed the issue, we will offer an appropriate solution, which may include:

• Free replacement or reproduction of the affected products.

• Shipment of missing or incorrect items.

• A partial refund for the affected quantity.

• A full refund for the affected products when appropriate.

We may request additional information to help us evaluate the issue.

For confirmed manufacturing errors or product defects, we will cover reasonable replacement and shipping costs.

3. Order Changes and Cancellations

We understand that you may need to make changes after placing an order.

If you need to modify or cancel your order, please contact us as soon as possible.

Before production begins: We will do our best to accommodate changes or cancellation requests. If your order has not entered production and no non-recoverable customization costs have been incurred, a full refund may be available.

After production begins: Changes or cancellations may no longer be possible because materials and production resources have already been allocated to your custom order. Any available refund will depend on the production status and costs already incurred.

After shipment: Custom-made products generally cannot be canceled or returned unless they are defective, incorrect, or otherwise eligible under applicable law.

Please note that submitting a cancellation request does not automatically guarantee cancellation.

4. Artwork and Customization Approval

To ensure your custom packaging is produced correctly, please carefully review the following details before approving your order:

• Logo, artwork, and text.

• Product dimensions and materials.

• Colors and printing methods.

• Order quantities and other custom specifications.

If we provide a digital proof or design confirmation, production will proceed based on the approved specifications.

Lovora Custom is responsible for manufacturing products according to the confirmed specifications. We cannot generally offer free replacements or refunds for errors present in customer-approved artwork or specifications.

Please note that minor color variations may occur due to differences in screen displays, materials, and printing processes. Such variations are not automatically considered defects. However, significant differences from agreed specifications will be reviewed.

5. Returns and Return Shipping

Please contact us before returning any products.

Do not send products back without prior authorization, as we may not be able to identify or process unauthorized returns.

For confirmed defects, damage, or production errors attributable to Lovora Custom, we will provide return instructions when a return is necessary and cover reasonable authorized return shipping costs.

In some cases, we may resolve the issue using photographic evidence without requiring you to return the affected products.

6. Refund Processing

Once your refund request has been reviewed and approved, we will notify you by email.

Approved refunds will generally be issued to your original payment method within 5–10 business days after processing.

Please note that your bank or payment provider may require additional time to credit the funds to your account.

If you have not received your approved refund after 10 business days, please contact us for assistance.

7. Shipping Delays and Lost Packages

Delivery times may vary depending on your destination, shipping method, customs clearance, and carrier operations.

If your package is delayed or appears to be lost in transit, please contact us so we can assist with tracking and investigation.

If a shipment is confirmed lost before delivery, we will work with you to arrange an appropriate replacement or refund.

Please note that delivery estimates are not guaranteed unless expressly agreed otherwise. However, nothing in this section limits your rights under applicable consumer protection laws.

8. Contact Us

If you have any questions about your order or would like to request a return, replacement, or refund, please contact our customer support team.

Lovora Custom

Website: https://lovoracustom.com/

Email: contact@lovoracustom.com

Please include your order number and relevant details so we can assist you as efficiently as possible.

We appreciate your trust in Lovora Custom and are committed to providing quality products and reliable customer service.